30-Day Returns & Refunds: We’ve Got You Covered

Thanks for shopping with EyeCala! We want you to be obsessed with your new look. But hey, we get it—sometimes things don't work out, or you just change your mind. Our 30-day return policy is here to keep your experience stress-free.

 

The Vibe Check: Eligibility for Returns

Because contact lenses are a medical device and hygiene is everything, we have a few simple rules to keep everyone safe. To qualify for a return or refund:

• Keep it Sealed: The lenses must be in their original, unopened packaging. (Safety first!)
• Unused Condition: The product must be exactly how you received it.
• Don't Wait Too Long: You need to start the return process within 30 days of receiving your order.

 

How to Initiate a Return

Ready to send it back? Here is the step-by-step:

1. Hit Us Up: Send an email to our support squad at hello@eyecala.com.
2. Drop the Deets: Include your Order Number and a quick reason why you’re returning (it helps us improve!).
3. Wait for the Green Light: Our team will reply with the return address and instructions on how to ship it back.

 

Getting Your Refund

Once we get your package, we’ll do a quick inspection to make sure the box is sealed and safe. If everything looks good:

• We will process your refund immediately.
• The credit will hit your original payment method within 5-7 business days (depending on your bank).

Want to Swap? (Exchanges)

Ordered blue but feeling green? No problem. If you want to exchange for a different color or prescription, just follow the same return steps above. Let us know in your email what you want to swap for, and we’ll get the new pair shipped out to you ASAP once the return is approved.

Quality You Can Trust

At EyeCala, we don't play when it comes to quality. Every pair of lenses goes through rigorous testing to meet top-tier safety standards. We stand by our products 100%, which is why we offer this 30-day guarantee. If you aren't happy, we fix it.

Still Have Questions?

If you’re confused or need help with your order, don't hesitate to reach out. Our team is friendly and ready to help.

📧 Email us: hello@eyecala.com

Thanks for being part of the EyeCala community!